Our Commitment to You

We want you to be pleased with your experience of our service and we want to know if we have not met your expectations.

We have a formal procedure for resolving complaints and we learn from feedback to improve our service to all patients. Please speak to our reception team for more details.

Zero tolerance policy on abuse

Please treat our staff with respect.

Abuse includes (but is not limited to) violence, abuse, harassment, discrimination, shouting, swearing or offensive language from patients, their relatives, or members of the public.

We have a zero tolerance policy for any form of abuse.

Any abuse will be dealt with in line with our policy: potentially by a report to the police, and/or you no longer being offered treatment at the practice.